Privacy Policy

01

Introduction

BookFxOrder (operated by FXpertise Solution Pvt. Ltd., "we", "us", or "our") respects your privacy and is committed to protecting the personal information of everyone who visits our website or uses our services — including Indo-Nepal money transfers, Digital Signature Certificates (DSC), education and personal loans, credit card assistance, and supply chain finance. This Privacy Policy explains what information we collect, how we use and safeguard it, and the choices available to you. By accessing our website or using our services, you agree to the practices described in this policy.

02

Information We Collect

Depending on how you interact with BookFxOrder, the information we collect may include:

Personal details

Name, date of birth, gender, address, email address, and mobile number.

Identity & KYC documents

PAN, Aadhaar, passport, or other government-issued ID and address proof submitted for regulatory verification.

Financial information

Bank account details, income details, and transaction history collected as required to process remittances, loan applications, or DSC issuance.

Technical data

IP address, browser type, device information, and cookies collected automatically when you visit our website.

Communication data

Messages you send us through our contact form, email, phone, or WhatsApp.

03

How We Use Your Information

To process and complete remittances, loan applications, DSC issuance, credit card referrals, and supply chain finance requests.

To verify your identity and comply with RBI and other applicable KYC/AML regulatory requirements.

To communicate with you about your application, order status, or support queries.

To improve our website, services, and overall customer experience.

To send service updates or promotional communication where you have opted in — you may opt out at any time.

To detect, investigate, and prevent fraud, unauthorized access, or misuse of our services.

04

How We Share Your Information

Your information is shared only where necessary.

We share personal information only where necessary, and never sell it for third-party marketing purposes.

With banking, NBFC, and financial partners solely to process your remittance, loan, or credit card application.

With Certifying Authorities for the issuance of Digital Signature Certificates.

With regulatory bodies, such as the RBI, and law enforcement agencies where required by law.

With trusted service providers — such as payment gateways and SMS/email providers — who help us operate our services under strict confidentiality obligations.

05

Data Security

Protecting your information

We use encryption, secure servers, and access controls to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. KYC and payment data are handled through RBI-compliant, encrypted channels. While we work hard to protect your information, no method of transmission or storage is completely secure, and we encourage you to also take precautions, such as not sharing OTPs or passwords with anyone.

06

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site so we can improve it. You can control or disable cookies through your browser settings at any time; note that some features of our website may not function properly if cookies are disabled.

07

Data Retention

We retain your personal and KYC information for as long as necessary to fulfil the purposes described in this policy and to meet RBI and other applicable regulatory record-keeping requirements, even after your relationship with us ends. Once retention is no longer required, we securely delete or anonymize your data.

08

Your Rights & Choices

You may request access to, correction of, or deletion of your personal information, subject to our regulatory retention obligations. You can also opt out of promotional communication at any time or withdraw previously given consent.

Contact us to exercise your rights

09

Third-Party Links

Our website may contain links to third-party websites or partner services. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before sharing any personal information with them.

10

Children's Privacy

Our services are intended for individuals who are at least 18 years old and legally capable of entering into financial agreements. We do not knowingly collect personal information from minors.

11

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. Any changes will be posted on this page along with a revised "last updated" date. We encourage you to review this policy periodically.

How we handle your information